This guide will explain how to run an MTR, diagnose ping issues, and potentially find a resolution for them.
How to Run an MTR
MTR probes routers along the route by limiting the number of hops individual packets may traverse and listening to the responses when they expire.
For Windows Users:
You can use a software such as WinMTR.
- Click the link above to download the application.
- Extract the downloaded archive and open the folder.
- Launch the "WinMTR.exe" file and enter your server's IP address in the "host" field.
- Click "Start" and let it run for at least one minute.
- Export your results in either Text or HTML format for full result analysis.
- Send this exported file to our support team either in #create-a-ticket on our Discord, or our Billing panel support system for our team to analyze the results.
To learn how to interpret the results, please take a look at this article and this document.
